No, ChelleyCreates does not offer custom or personalized orders. All products are part of carefully designed collections. Just like you would shop at a major retailer, what you see is what’s available—no edits, no changes. The designs, colors, and styles are intentionally created. If it speaks to you, grab it. If not, no hard feelings—something else might.

Each tumbler is made to order. Please allow 3–7 business days for production and an additional 3–5 business days for shipping. You’ll receive tracking info once your order ships.

At this time, we ship within the United States only. International shipping may be considered in the future—follow ChelleyCreates on social media for updates!

Most ChelleyCreates tumblers are 20 oz stainless steel. Full size and care details are listed in each product description. If you’re ever unsure, check the item listing before purchase.

For best results and long-lasting designs, we recommend hand washing. While the tumblers may hold up in the dishwasher, hand washing is always the safest option.

If your order arrives damaged, please contact us through the Contact Form within 7 days of delivery. Include your order number and a clear photo of the issue so we can take care of it promptly.

Because each item is made to order, we do not accept returns or exchanges. If there’s a problem with your item, reach out—we want to make sure you're satisfied with your experience.

No, we do not offer gift wrapping or custom gift notes. All orders are fulfilled through print-on-demand and sent directly from the production partner. If you’re sending a tumbler as a gift, we recommend letting your recipient know it’s on the way.